DriverX App - Privacy Policy

For the Data Protection Act 1998 (“the Act”) and this policy, the data controller is: XDP Limited, Registered Office: Curdworth House, Kingsbury Road, Curdworth, Sutton Coldfield, B76 9EE.

  • This Privacy Notice will be reviewed every 12 months and may be updated from time to time.
  • Contractors & Drivers may frequently check for any updates or changes to our Privacy Notice.
  • This Privacy Notice was last updated on 18th January 2022
  • Technical information such as the internet protocol (IP) address used to connect your device to the internet, operation system and platform, browser type and version and your location time zone setting.
  • Contractors & Drivers may withdraw consent at any time by changing account settings or by sending a communication to ourselves specifying which consent is being withdrawn

How to Exercise your rights under this privacy policy.

  • Those using DriverX App are required to submit an application that enables either contractor or driver to perform delivery & collection services for XDP Limited.
  • Information submitted within the application, can at any point whilst working with XDP Limited be accessed by the submitter.
  • In addition, contractors or drivers can make a data subject rights request verbally or in writing.
  • To maintain the security of your information, for the right of access requests we will need to reasonably verify your identity before we provide you with a copy of any information we may hold.
  • We have one calendar month from the date of receipt of your request or receipt of the identification information requested in which to provide you with the information referred to above and copies of your information, which may be extended by an additional two months if the data request is complex or if you submit several requests.
  • We are obliged to inform you within the first month if we need to exercise our right to extend the disclosure period by up to an additional two months.
  • There is no charge or fee for the provision of this information in the first instance however, manifestly unfounded, or excessive requests plus subsequent copies may attract a reasonable administration fee
  • XDP Limited and subsidiaries in conjunction with DriverX App or SystemX, can refuse to provide the information if an exemption or restriction applies, or if the request is manifestly unfounded or excessive, or where a contractual dispute is held.
  • If you wish to make a complaint about the collection or use of your personal information, please contact us in the first instance so that we may seek to resolve your complaint – driveronboarding@xdp.co.uk
  • If you are not satisfied with the processing of your personal information, you have the right to complain with the relevant supervisory authority, which is the Information Commissioner's Office (ICO) in the UK, at any time.

DISCLOSURE OF YOUR INFORMATION:

We may share your personal information with any member of our group, which means our subsidiaries, and holding company of us and its subsidiaries, in each case as defined in section 1159 of the UK Companies Act 2006 and in the good faith belief that such action is necessary to.

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the service
  • Protect against legal liability

If we are under a duty to disclose, or share, your personal data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions of supply and other agreements, or to protect the rights, property, or safety of our employees, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud detection or prevention and risk reduction.

WHERE WE STORE YOUR PERSONAL DATA:

The data that we collect from you may be transferred to, and stored at, locations within the European Economic Area (“EEA”). It may be processed by staff who work for us, such staff maybe engaged in, among other things, the provision of support services to us. By submitting your personal data, you agree to this transfer, storing or other forms of processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the Act

Security of Your Personal Data

The security of Your Personal Data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

All information you provide to us is stored on our secure servers.

What information do we collect from you? How do we use this information? What is our legal basis for processing your information? How long do we store your information?
Driver / Contractor legal Full name To know contractors & drivers who deliver parcels to named persons on behalf of XDP Contract/ Operations Manual For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor Full Proof of Address / Business Trading address To know contractors & drivers who deliver parcels to named persons on behalf of XDP Contract/ Operations Manual For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor Telephone number To contact contractors & drivers acting on behalf of XDP in the event assistance is required to deliver/collect a parcel Contract and Legitimate Interest For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor Email address To enable contractors & drivers acting on behalf of XDP to register for App usage Contract and Legitimate Interest For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor Photo ID To know contractors & drivers who deliver parcels to named persons on behalf of XDP Contract and Legitimate Interest For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor Motor Insurance certification To know contractors & drivers who deliver parcels to named persons on behalf of XDP carry the required levels of certification Contract and Legitimate Interest For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor Goods in Transit Insurance certification To know contractors & drivers who deliver parcels to named persons on behalf of XDP carry the required levels of certification Contract and Legitimate Interest For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor Liability Insurance certification To know contractors & drivers who deliver parcels to named persons on behalf of XDP carry the required levels of certification Contract and Legitimate Interest For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor Motor Insurance certification To know contractors & drivers who deliver parcels to named persons on behalf of XDP carry the required levels of certification Contract and Legitimate Interest For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor DBS certification To know contractors & drivers who deliver parcels to named persons on behalf of XDP by providing extra reassurance to XDP customers & their customer’s that criminal record checks are undertaken Contract and Legitimate Interest, prevention and enhancing safety For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Driver / Contractor Location Data To know contractors & drivers’ locations for tracking purposes to maintain customer timely communications, update contractors & drivers with delivery/collection-related information, to provide confirmation of correct Geo Location of delivery/collection reassurance to XDP customers. Contract and Legitimate Interest, prevention and enhancing safety For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule Location Tracking – Throughout the end to end of the delivery/collection process, to the end of the current day, to the time in which the contractor/driver removes the day’s activities as complete.
In conjunction with undertaking delivery & collection services on behalf of XDP, the following information is additionally collected/shared via DriverX App whilst in use.
Detailed Location Tracking of the Driver/Contractor device when in use To know the location of the contractor/driver to maintain customer communications Contract and Legitimate Interest, prevention and enhancing safety For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Location of a safe place where contractors/drivers may leave delivery or collection items following instructions provided via DriverX To know the location of delivery to maintain customer communications Contract and Legitimate Interest, prevention and enhancing safety For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Proof of delivery/collection in line with services being undertaken on behalf of XDP using DriverX App, signature capture, QR code, Photographic evidence. To confirm delivery/collection has taken place, address any service/post-delivery disputes Contract and Legitimate Interest, prevention and enhancing safety For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Voice recordings for the purpose of aiding right firsttime delivery/collection services by contractor/driver, this may be in the form of Ring Doorbell, or similar device To confirm delivery/collection has taken place, address any service/post-delivery disputes. Contract and Legitimate Interest, prevention and enhancing safety For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule
Consignment Information, number, piece count of items being delivered/collected on behalf of contractor/driver on behalf of XDP To confirm delivery/collection has taken place Right First Time in full, address any service/post-delivery disputes. Contract and Legitimate Interest, prevention and enhancing safety For as long as is necessary in line with the Data Protection Laws and XDP Retention Schedule