DriverX App Support

Driver Help Guide

Troubleshooting Access Issues

If you are having problems accessing the app (e.g. logging in, completing final steps, or finalising routes), please follow the steps below in order before contacting support.

1. Complete All Outstanding Routes

Before attempting any troubleshooting:

  • Check whether you have any old or incomplete routes still showing.
  • Open each route and ensure it is fully completed and finalised.
  • Confirm that no previous route is left pending or partially complete.
Important: Finalising old routes is essential. Access issues often occur when previous routes are left open.
Do NOT delete the app. Deleting or uninstalling the app will result in loss of all stored data (including PODs) if not yet synced.

Check Image Sync Status

  1. Tap the three dots in the top right corner.
  2. Select Images.
  3. If images appear, tap Sync.
  4. Wait until all images show as Uploaded / Synced.

Common Mistakes to Avoid

  • Do not delete the app.
  • Do not skip finalising routes.
  • Do not ignore unsynced images.

2. Basic Troubleshooting

A. Clear Cookies

  1. Open your browser settings.
  2. Go to Privacy & Security.
  3. Select Cookies → Clear cookies for this site.

B. Clear Cache

  1. Open browser settings.
  2. Find Clear browsing data.
  3. Select:
    • Cached images and files
    • Site data
  4. Confirm and restart your browser.

C. Close and Reopen the App/Browser

  • Fully close the app or browser (not just minimise).
  • Reopen and attempt the action again.

D. Restart Your Device (if required)

This can resolve session issues.

3. Check Internet Connection

  • Ensure you have a stable Wi-Fi or mobile data connection.
  • Confirm signal strength is sufficient.
  • Switch between Wi-Fi and mobile data if needed.

4. Try an Alternative Browser or Device (Optional)

If possible, attempt access using:

  • A different browser (Chrome, Edge, Safari).
  • Another device (e.g., work phone or tablet).

This helps determine if the issue is device-related.

5. Contact XDP Helpdesk (Final Step)

XDP Helpdesk:
Give us a Call on 01675 488700

When calling, please confirm:

  • You have finalised all old routes.
  • You have cleared cookies and cache.
  • You have restarted your device.
  • A description of the issue (screenshots if possible).

Summary

  1. Finish all outstanding routes
  2. Clear cookies
  3. Clear cache
  4. Restart browser/app
  5. Restart device
  6. Check internet connection
  7. Contact XDP Helpdesk if still unresolved